I was asked to upload my proof and so i did. I played at least 10 streaght rounds before that and all are shown in history but not that one in question when error happened.

Thay requested game number and i went to game history game number of that round is missing. Immediatly contacted chat support and while doing so i had recording situation from time of placing my bet. 2 days ago i placed a bet bet accepted and closed. So moral of the story, you gamble on roulette specialy (evolution gaming ).you video tape every bet ,make it clear so no misunderstood can be seen, be ready to make a complaint on the gambling commission like a mothafuaka, then request ADR with your video tape ready !ĭont play lightning roulette. So you have to escalade the process to the gambling commission that will take like 20 days to reply to your complaint, then very likely that nothing will happen in your favor so you have to escalade your complaint to an ADR that will take all document that you can provide on the issue ( mainly the game history lol, which doesnt exist LOL )'

The site have no real power imo ,the provider got all the right to refuse to pay for x reason.they couldnt care less,too big too gangster to really care ! It does happen REALLY often with evolution gaming, you have to be carefull and do not think twice when you notice something wrong happen.ask customer service to escalade the issue to a higher level and 99% of the times they will look at the history of the game and if it doesnt show the bet in question ( which again very likely not ) matter of fact who the hell comit a 'mistake' and dont cover up their ' mistake ' if they dont want to get caugh LOL

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